VietJetAir suspends BLR and HYD operations

Update: I am given to understand that cancellations were due to permission issues. India and Vietnam do not seem to have bilateral agreement to offer direct flight between Hyd, BLR and Vietnam. It was VietJetAir's mistake to start accepting bookings without required permissions in place. Few of my friends who were affected have managed to reschedule via Mumbai or get refund. The airline seem to be fine otherwise.

-------------- Original Post ---

VietJet Air, with whom I flew to Phu Quoc in September for INR 15300, had expanded India operation to Hyderabad, Bengaluru etc, offering direct flights to Phu Quoc, Da Nang, Hanoi, HCMC etc.

I was thinking of one more trip to Vietnam (Da Nang) in 2023 if I can get a 10600-11000 INR return ticket from BLR. I had seen tickets for as low as 13000 for November 2022, but was waiting for similar deal in 2023.

Suddenly the airline has decided to cancel all scheduled flights from Bengaluru and Hyd. Website is not showing any flights

Flights are still available from Mumbai and Delhi. Not sure if they also will be cancelled.

VietJet Air has also announced flights from Ahmedabad but AMD airport is still not showing up on their website.

I am not sure why VietJetAir did this. Thousands of Indians have started visiting Vietnam now thanks to VietJet Air's cheap tickets and easy eVisa process. I am sure they had decent bookings. If occupancy is a problem they could have reduced frequency- like only 1 flight per week instead of 3- a bit of inconvenience but better than cancelling entire trip. Financially they seem to be doing well. Only reason I could think of is they found some other destination to fly to and make more money than they are able to make in India's Hyd and BLR.

Many people who had booked from Hyderabad and Bengaluru have got emails stating their flight is cancelled. Their option now is to take a full refund or credit shell (which is useless if airline is not committed to India operations). VietJetAir doesn't have a call center in India- so for Indians it is only email support or make an expensive international call without knowing if call center staff there can speak English or not.

This will cause trust issues with VietJetAir as airline has not explained any reason for suddenly suspending Hyd and Blr flights. There is a 12000 INR return ticket from Mumbai but I am not sure if they will cancel some flights from Mumbai in coming months

My September Mumbai Phu Quoc VietjetAir experience here

Do share your thoughts.

72 comments:

  1. I am facing the similar issue, My flights booked for 14th Nov 2022 from Bangalore to Hanoi has been cancelled but E-Visa is granted.. Don't know for what joy, i am experiencing too much difficulty in getting in touch with the airline faculties. My return tickets are also with them.. 9 passengers and its a huge loss if they do not refund.

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    Replies
    1. same here! they are not even providing a refund. How can they suggest a credit shell. I have booked om cleartrip who is not taking any responsibility.

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    2. It is so disheartening, we have booked tickets to Mum-Hyd-Hanoi 23rd Oct and return Ho Chi Minh-Phu Qoc-Mum on 30th. Now, it is showing both flights cancelled and we are being asked to pay 88 thousand extra for alternate flights. When Originally we had bought the tickets for 72 thousand. We are in a fix now, what to do. This is just not fare #vietjet . Please try other ways to earn revenue. Do not cheat people like this. #vietnam #vietnamgovernment #vietnameseembassy
      Please help us #airportauthorityofindia

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    3. Chetan Dhatavkar MumbaiOctober 15, 2022 at 6:16 AM

      If anyone from Prime ministers office reaches this post. We are in need of help for being cheated by #Vietjet Airlines. #PMO #NarendraModi #foreignaffairs

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    4. I am facing the same issue. We booked both ways tickets from cleartrip and outbound 25 Oct flight is partially cancelled by the airline from HYD to SGN(Vietnam) and cleartrip is saying that we have to wait for 24-48 hours for any update. They don't even know that this flight is cxnl by the airline, they asked us to send them an email with attached image from airline that our flight is cxnl. There is no surety for full refund or rebooking. 3rd parties websites are never supportive. Our inbound flights are fine because that is from malindo air. This is ridiculous, these airline is making fun of us and our money. The trip is next week everything is paid and booked.

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    5. get it rescheduled via Mumbai and fly- little extra spend to reach Mumbai but worth than ruining the trip

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    6. Please do let me know if you get any response on Refund. Please share email address or contact details if any.

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  2. Same here my tickets also got cancelled.. emailed them for refund but none replied tweeted them for help as well but no help.

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    Replies
    1. same here! they are not even providing a refund. How can they suggest a credit shell. I have booked om cleartrip who is not taking any responsibility.

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  3. I did tweet them, sent a message on Instagram, called all the numbers and emailed them but no use. Funny part is the flight we booked is still showing active on their website, don't know what is happening. Please let me know if someone from the call center replies to you email

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    Replies
    1. Same here, had booked for Nov 18 and also a return. Unfortunately no proper call Center help. Somehow my call got connected to Indian call Center and the female who spoke was very very rude and unprofessional.

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  4. How do you know flights were cancelled? You got an email. I booked tickets too and the website shows booking is still active. Except I can't make a new booking. Did you receive a mail from vietjet saying it's cancelled?

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    Replies
    1. My booking on 20 November and return on 27 . I haven’t received any email. I just checked PNR it still showing active. Don’t know how

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  5. Even our flight from blr to han is cancelled. I got a email regarding that. Not able to get any further information.

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  6. Can we create some kind of group for this discussion? It seems like they are cheating all the passengers at once. Please provide a means to communicate

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  7. We have a similar problem with VietJetAir, we have an entire trip booked separately from different Online travel agencies. Now one segment shows as cancelled to HYD from Hanoi and others does not have any clue as it shows confirmed tickets. No response from Airlines for our emails and the phone has no answer or busy all the time. Travel agents are not taking any responsibility and asks us to contact airlines. Looks like we are just waiting for Achche Din.

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  8. Had same issue my ticket from Bengaluru to Hanoi on 4th Nov and return ticket to Hanoi . I also have booked internal flight also . I don’t know what to do now

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  9. Any one got reply from airline ?

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    Replies
    1. No I didn’t receive any I got stipe from them. The toll free number is not reachable. No clue what to do. How can we file a case against these frauds.

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  10. We also booked VietJet from cleartrip and easemytrip and after getting the mail from Vietjet we contacted these 3rd party websites and they are not ready to even acknowledge the fact that the flight is cancelled even after sending them the respective mail. This looks like a scam scenario and we all should really take some stern action since the amount is also a huge one.

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  11. Same here! Cleartrip was also not willing to agreee on the flight cancellation,

    ReplyDelete
  12. Same thing with me. I have tried to contact vietjetair, no response. Cleartrip is unresponsive, not sure on what needs to be done

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  13. Can somebody please post official link to this news? I searched and could not find anything. I also have not received any email communication from vietjet in this regard. I have the booking from Bangalore to Hanoi in the month of December

    ReplyDelete
  14. I tried calling Vietjet they are placing call on hold, ixigo says that the is on time

    ReplyDelete
    Replies
    1. Same issue with me ixigo not taking any responsibility. Vietjet is a worst decision I made

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  15. Even I am facing the same issue . I had booked my return ticket for 6th nov from phuket to bangalore .since there is a layoff my flight from Phuket to Vietnam is confirmed but same day connecting flight from Vietnam to bangalore is cancelled . I had booked through Goibibo. Still waiting for update .

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  16. Please raise your concerns on twitter as well tagging vietjet and the respective websites with whom you booked. It will show up on their profile and hopefully they take it seriously and refund our money. We can also tag ministry of civil aviation and DGCA.

    ReplyDelete
  17. Justdialinfo is one of the most popular travel agency for flight ticket booking. According to customer feedback, this agency offers flight tickets, with up to 85% discounts. Please call us at+1-866-579-8033 for direct booking. Our ticket booking executive is available 24 hours.

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  18. guys any update on refund?

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  19. I booked for bangalore hanoi flight for December. I emailed them and sent message via facebook. No response. Hope we will get our refund at least. Please post here if someone gets refund.

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  20. if anyone knows how to contact vietjet in India??any phone number?

    ReplyDelete
    Replies
    1. as of now no customer number is available for Indian customers

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  21. https://indiaoutbound.info/aviation/vietjet-cancels-all-flights-from-bengaluru-hyderabad-till-dec-31-2023/#:~:text=Vietnamese%20low%2Dcost%20airline%20VietJet,31%2C%202023%20citing%20operational%20reasons.

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  22. Same problem, i booked Hyd to HCM -Dec ftip cancelled, god knows what next? Worst airlines ever i face.

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  23. how come I haven't received any mail . my flight is on 17th Dec 2022.

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    Replies
    1. I got a direct confirmation that all flights to BLR and HYD is canceled till 2023

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    2. Hey can u post the screenshot of the mail

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    3. Updated the post with msg from airline

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    4. I think they are sending cancellation mail in batches- Oct first, Nov next, dec later etc, to avoid everyone flooding for refund at once

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  24. They provided couple of indian contact nos(01143640490, 01143640491) but no response either it comes busy or ringing but no-one picking up. Worst service

    ReplyDelete
    Replies
    1. I have called on
      +1 844-673-0381 & report my concern. Let's see what happens next.
      Call charges 12₹ for 5 minutes by Jio network

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    2. thanks for sharing, but I hear people are getting refund or rescheduling through email support

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  25. Keep sending emails..you’ll get refund..they didn’t respond but I got my refund

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    Replies
    1. Please share email address of vietjet airlines

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    2. great to know. I think airline is fine, it was some permission issue with Govt

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    3. Please send me the email address and contact details if any vinodt313@gmail.com

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    4. Hello, Can anyone send me Vietjet email ID and Contact details. I did not receive any email about cancellation from HyD to Han and HO Chi minh city to Hyd on NOv 20. As someone said he got Refund so asking on it.

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  26. Can someone confirm if the cancellation is only flights out of Bangalore and Hyderabad?
    I have a ticket from Ho Chi Minh city to Bangalore on November 27th and the flight does not stand cancelled.
    Should I cancel my tickets (ask for a refund) and find another airline?

    ReplyDelete
    Replies
    1. Yes, all flights out of BLR and HYD are cancelled. May be they are cancelling in batches- like October flights first, Nov flights next etc to avoid customers flooding for refund. Check if you can make a fresh booking for same date- if not it is cancelled.

      Delete
  27. Created a group 'Vietjet Cancelled flights' in telegram. Please join to discuss what can be done

    ReplyDelete
    Replies
    1. great.. any updates? members are getting refund?

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    2. Not able to comment in the group. So stupid to keep it as announcements

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  28. Share the Telegram Link

    ReplyDelete
  29. Please share the Group Link

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  30. It is best to send an official 'WINDING DOWN OF COMPANY' to the Vietjet Air and the booking sites like Cleartrip etc., because of the non-refund of the money because of the cancellation of flights by the Airline. If the Airline or the Booking dos not pay the Courts can ask the Airline and the Booking sites to shut down their business in India,

    ReplyDelete
  31. Send VietJet Air and booking sites a 'WINDING DOWN OF THE COMPANY' for not refunding the money. If they do not refund then the courts can ask the Airline and the booking sites to shut down their businesses.

    ReplyDelete
  32. Ministry of Civil Aviation have assigned specific cities as Points of Embarkation for Vietnam. Bangalore and Hyderabad are not a part of that list, which means VietJet can't operate out of Bangalore and Hyderabad. That is the reason why flights out of both these cities are being cancelled by the airline.

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  33. We have booked ticket from AMD to bkk, and received message that flights are cancelled.

    ReplyDelete
  34. I dnt find any group in telegram pls do update..

    ReplyDelete
  35. When read the TripAdvisor reviews it is horrible to know that these guys in Vietjet airlines just usually don't respond to our grievances. No customer care number in India to know how to get our refund.
    When emailed just receiving an automatically generated email but of no use.

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  36. Can anyone share a screenshot or official email body that the flight has been cancelled ?

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  37. Can any one guide how to call this airline call centre. Even with isd facility m unable to connect to it

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  38. Is this happening to flights from Mumbai?

    ReplyDelete
    Replies
    1. My phu quoc to Mumbai flight is canceled as well. It is on 14 nov. Niw i have my mumbai to hanoi.. And hanoi to phu quoc flight. But need to find alternative from phu quoc to Mumbai

      Delete
  39. I have booked my flight from SGN ho chi minh to Bengaluru through a Indian app. As now the flight is cancelled by airlines I raised refund request but they denied by saying that the flight is still there and not cancelled. They also say that they have no reroute option. I even visited viet jet airline office in ho chi minh but they are simply pointing the app. There are many of my friends stuck in the same situation. we are college students studying here. Can someone help me out with this.

    ReplyDelete
  40. I had booked tickets from Bali to Hyd for 6th Nov via Ho chi min (Vietnem).. the flight from Vietnem to Hyderbad stands cancelled & the airline is not responding on emails/calls for reschudling.. seems a big fraud after reading the above comments.. if anyone comes with new updated news on the same pls call or email to ashish.buley@gmail.com / 09860955453

    ReplyDelete
  41. Anyone got refund. Please activate the telegram group

    ReplyDelete
  42. Hi, Please do let me know the status on Refunds! As I have booked from GoTOGate.com and MYTrip.com on 20 Nov from Hyd to Hanoi and HCM to Hyd on 27. When I asked these Customer Support Exec they said Flight not Cancelled and I did not receive any email from VietJet yet. Shall I directly cancel the tickets or wait for my turn to get official email? Please some one help me on it by their experience in getting Refund and Email Address and Contact details if any. Appreciate you help on it.

    ReplyDelete
  43. I used MMT for booking . My flight was on Dec 17. When I raised a request they told in the system it shows everything operational. But when I told I am sure they proactively followed up first with the airlines and then automatically cancelled and I got my full refund in 3-4 days

    ReplyDelete
  44. I have booked flight from Bangalore to Ho Chi Minh for 11 Dec 2022, however, i havent received any cancellation email yet. Can you share the email-id from where the cancellation email has been received?

    ReplyDelete

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