Update: I am given to understand that cancellations were due to permission issues. India and Vietnam do not seem to have bilateral agreement to offer direct flight between Hyd, BLR and Vietnam. It was VietJetAir's mistake to start accepting bookings without required permissions in place. Few of my friends who were affected have managed to reschedule via Mumbai or get refund. The airline seem to be fine otherwise.
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VietJet Air, with whom I flew to Phu Quoc in September for INR 15300, had expanded India operation to Hyderabad, Bengaluru etc, offering direct flights to Phu Quoc, Da Nang, Hanoi, HCMC etc.
I was thinking of one more trip to Vietnam (Da Nang) in 2023 if I can get a 10600-11000 INR return ticket from BLR. I had seen tickets for as low as 13000 for November 2022, but was waiting for similar deal in 2023.
Suddenly the airline has decided to cancel all scheduled flights from Bengaluru and Hyd. Website is not showing any flights
Flights are still available from Mumbai and Delhi. Not sure if they also will be cancelled.
VietJet Air has also announced flights from Ahmedabad but AMD airport is still not showing up on their website.
I am not sure why VietJetAir did this. Thousands of Indians have started visiting Vietnam now thanks to VietJet Air's cheap tickets and easy eVisa process. I am sure they had decent bookings. If occupancy is a problem they could have reduced frequency- like only 1 flight per week instead of 3- a bit of inconvenience but better than cancelling entire trip. Financially they seem to be doing well. Only reason I could think of is they found some other destination to fly to and make more money than they are able to make in India's Hyd and BLR.
Many people who had booked from Hyderabad and Bengaluru have got emails stating their flight is cancelled. Their option now is to take a full refund or credit shell (which is useless if airline is not committed to India operations). VietJetAir doesn't have a call center in India- so for Indians it is only email support or make an expensive international call without knowing if call center staff there can speak English or not.
This will cause trust issues with VietJetAir as airline has not explained any reason for suddenly suspending Hyd and Blr flights. There is a 12000 INR return ticket from Mumbai but I am not sure if they will cancel some flights from Mumbai in coming months
My September Mumbai Phu Quoc VietjetAir experience here
Do share your thoughts.