I had my first flight with Azerbaijan air recently, from Mumbai to Baku. This post shares a brief review.
Basics about Azerbaijan Airways
- Azerbaijan Air is a full service airline. Ticket price includes food and checked bag. But they don't give blankets, there is no entertainment screen, no business/first class option.
- Azerbaijan Airways is based in Baku and operates several flights to Europe and Asia. Besides flying to Baku, you may find Azerbaijan air a viable option for Georgia and few other destinations around central Asia and Europe
- Azerbaijan air does offer a few seats for free selection during ticket purchase. So you might be able to get your window seat without paying extra. However seat change during web check can cost you. 45$ for max leg room seat
- In India Azerbaijan Air flies only to Mumbai
- If not Azerbaijan Air's direct flight, flying to Baku would need one stop flight via Air Arabia or we've to use Indigo that flies Delhi Baku or fly any other airline flyin to Baku via their hubs
Azerbaijan Air Ticket Booking Experience
I couldn't book directly on Azerbaijan Air official website due to payment issues. Had to book via Goibibo, costing me a few hundred rupees more. I booked Mumbai-Baku about 9 months in advance for about INR 34500. Later I saw one stop flight to Baku on Air Arabia sale for 22k, but it was too late. You can wait for Air Arabia sale for cheapest flight option to Baku. Mumbai Baku ticket price increased to 45k few months prior to travel.
Azerbaijan Air Bumbai -Baku flight - they tried to offload me
I arrived at airport ontime, got in line for check in but when my turn came, I was pulled aside. While I was wondering what went wrong, Azerbaijan air offical said seats are not assigned yet- I said I've done web checkin and seat has already been assigned. He then silently told me that their flight is overbooked and they are looking for 2 passengers to take a later flight.
I said you've only1 flight per day, later would mean next day. Then he said we'll send you via Dubai. That would mean I would lose whole day, waiting 3-4 hours for next flight to Dubai, then connection time and another flight to Baku. He didn't confirm if it is emirates. It could be flyDubai, Indigo, Spicejet or Air India as well, not so good airlines to fly.
As I refused, the official tried to intimidate me- asking how much funds I have, checking my visa and passport again n again for any fault, asking for my purpose of visit etc.
There was no mention of any compensation- airlines often give cash reward or other compensation while offloading booked passengers. Airlines often sell 2-3% extra seats hoping a few booked passengers won't show up or cancel/reschedule last minute and airline can make profit. But when everyone who booked shows up, airline will be forced to offload a few- if they offer decent compensation, some people may volunteer to cance/replan their trip- like if I was offered Emirates first class ticket or some 500 USD compensation I would have happily opted for alternate option. But here also airlines try to play a game and offload passengers without giving any compensation.
I held my gound and asked them to offload someone else. Eventually they obliged. 10-15 minutes wasted in this process.
Azerbaijan Air inflight experience
- The full service airline gives a basic amenity kit that has eye cover, ear plugs and a 35mm earphone. No blankets, no entertainment, no magazine onboard.
- Azerbaijan Air flies A320 Neo to Mumbai- all economy. No premium economy no business class
- Food was decent. No menu was issued. I had pre booked veg meal and I was served the same.
- Flight was on time, didn't face any issues overall
Azerbaijan air had one fatal crash recently (December 2024) over Kazakstan- read more
Baku immigration was smooth. But at 7.45 AM, forex counters in Baku airport were not operational. I saw only 2 counters- one was on break, another had someone inside but he said they are "closed". Had to withdraw some local cash via ATM for immediate use. Later went to bank to exchange USD into AZN.
Took a bus to city center from airport for about 2 AZN (100 INR). If I had a smart card for bus it would have been cheaper but I paid cash.