tag:blogger.com,1999:blog-59320539793441425.post1428456034665685609..comments2024-03-28T01:24:52.267-07:00Comments on The Airline Blog: AirAsia's deliberately complicated refund process!Shrinidhi Handehttp://www.blogger.com/profile/00875443161762278339noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-59320539793441425.post-26716864312250062242020-06-18T23:35:01.486-07:002020-06-18T23:35:01.486-07:00I booked a ticket for 15th May, but due to COVID-1...I booked a ticket for 15th May, but due to COVID-19 crisis, cancelled it on 14th April. It have been more than 60 days, I am still to get the refund. I don't think this is due to some negligence or poor process, but it is done purposely, so that the customer will forget about the money in some days, and then they get to keep the money. <br />It is a pity that AirAsia needs more than 60 days to refund the money from one account to another. Really poor customer support service. Am I going to book another ticket with AirAsia? Never!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-59320539793441425.post-70861297409808359942019-05-24T15:25:38.181-07:002019-05-24T15:25:38.181-07:00Hi , let me share my experience , I tried booking ...Hi , let me share my experience , I tried booking ticket on 20th may , I filled all required information & made payment through net banking. Amount got deducted no booking tickets generated , in web page it was showing as payment pending. I logged a complaint ticket stating problem. Customer support said backend team will process this ticket , they will refund the payment. Also no clarification when they will respond. To avoid price hike , I went in booked another ticket for same destination and day successfully.<br />Now after 2 days backend team processed the first failed ticket and now in my booking 2 tickets shown. I clearly mentioned to refund on first ticket but they still processed.<br /><br />Now I added a duplicate refund request but customer support says it will take 58 days. Now unable to under because of airline website issue why I need to wait for my money 58 days. Really frustrated.<br /><br />Also not confident on AirAsia support.<br /><br />Any suggestions how to request to expedite refund plus share website error experience.<br /><br /><br />Thanks MDMdhttps://www.blogger.com/profile/09167125813676545923noreply@blogger.comtag:blogger.com,1999:blog-59320539793441425.post-64844698811555222252018-04-06T22:02:38.042-07:002018-04-06T22:02:38.042-07:00Yes. Let us see. This is AirAsia's global webs...Yes. Let us see. This is AirAsia's global website, so I guess RedQ should agree for improvements.Shrinidhi Handehttps://www.blogger.com/profile/00875443161762278339noreply@blogger.comtag:blogger.com,1999:blog-59320539793441425.post-78914116296351171112018-04-05T19:26:43.912-07:002018-04-05T19:26:43.912-07:00It is nice they have responded. Hope they will imp...It is nice they have responded. Hope they will implement the change.Ranjana Shankarhttp://www.ranjanascraftblog.comnoreply@blogger.comtag:blogger.com,1999:blog-59320539793441425.post-39978499711284203072018-04-03T23:43:08.843-07:002018-04-03T23:43:08.843-07:00You're welcomeYou're welcomeShrinidhi Handehttps://www.blogger.com/profile/00875443161762278339noreply@blogger.comtag:blogger.com,1999:blog-59320539793441425.post-66753390729515430962018-04-03T23:42:51.077-07:002018-04-03T23:42:51.077-07:00Thanks. AirAsia team has responded and promised co...Thanks. AirAsia team has responded and promised corrective action. Let us see.Shrinidhi Handehttps://www.blogger.com/profile/00875443161762278339noreply@blogger.comtag:blogger.com,1999:blog-59320539793441425.post-28175579796498783932018-04-03T23:41:59.993-07:002018-04-03T23:41:59.993-07:00Hi Hemal
Air Asia India boss and their twitter sup...Hi Hemal<br />Air Asia India boss and their twitter support has responded and has promised corrective action. Will wait n watch. Don't feel the need to escalate till Tony right now.Shrinidhi Handehttps://www.blogger.com/profile/00875443161762278339noreply@blogger.comtag:blogger.com,1999:blog-59320539793441425.post-82324017554397946652018-04-03T23:10:56.702-07:002018-04-03T23:10:56.702-07:00It is sad to see that a company like AirAsia is no...It is sad to see that a company like AirAsia is not that customer friendly when it comes to ease of doing business with them. Have you tried tagging Tony Fernandes on his twitter? If not, do that already. May be that helps! <br /><br />Better still, tag both Tony and Richard Branson! Both have known to be funny and rivals (in F1 Racing years ago) to each other, even though their businesses do not directly compete with each other in every markets (except Australia I guess).Hemalhttps://indianomics.co.innoreply@blogger.comtag:blogger.com,1999:blog-59320539793441425.post-91615727295088550792018-04-03T22:33:01.297-07:002018-04-03T22:33:01.297-07:00Thanks for the info's.Thanks for the info's. rupam sarmahttps://www.blogger.com/profile/01587185490780760616noreply@blogger.comtag:blogger.com,1999:blog-59320539793441425.post-85862708228071146282018-04-03T20:51:34.947-07:002018-04-03T20:51:34.947-07:00Very valid post Srinidhi. Will keep this in mind w...Very valid post Srinidhi. Will keep this in mind while booking. It is such a pain to do thisKatchutravelshttps://www.blogger.com/profile/17592795140131481197noreply@blogger.com